Policies

Policies

Orders Acceptance Policy

Your receipt of an electronic or any other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We “Katie's Handcrafted Lighting LLC” reserve the right at any time after receipt of your order to accept or decline your order for any or no reason or to supply less than the quantity you ordered of any item.

Credit Card Payment

We use a secure payment gateway and offer PayPal to process payments. KatiesHandcraftedLighting.com does not charge a surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number. This information must be the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.

Personal Checks, Cash and Money Orders

KatiesHandcraftedLighting.com does not accept checks, cash or money orders as a method of payment on internet orders.

Warranty

Katie’s Handcrafted Lighting fixtures are guaranteed for 5 years against manufacturing defects provided the fixture was not altered or rewired by the installer or customer. Fixtures designed for indoor use that are used outdoors will automatically void the warranty. Items may be repaired or replaced at Katie’s discretion.

Privacy

We, “KatiesHandcraftedLighting.com ” endeavour to keep your personal information private and secure. When you make a purchase or subscribe to our newsletters or email lists from our site, you provide your name, address, email address, credit card information and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Customer information will not be sold, exchanged, transferred, or given to any other company, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Our secure servers protect your information using advanced encryption techniques and firewall technology. We use "cookies" to keep track of your current shopping session so that you may retrieve your shopping cart at any time and to provide you with a personal shopping experience. Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through an opt-in process. And, if the customer does consent to receive email from the company and would like to unsubscribe please send us an email at service@katieshandcraftedlighting.com stating your desire to do so.

Collecting and Tracking Visitor Information

Katie's Handcrafted Lighting collects two types of information about users:

•Information users provided through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys:

•Information Katie's Handcrafted Lighting gathers through tracking information derived mainly by tallying page views throughout our site. This information allows us to better tailor our content and our advertising to user’s needs.

Children

Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Usage tracking

Katie's Handcrafted Lighting tracks user traffic patterns throughout our website. We do break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

Katie's Handcrafted Lighting sometimes tracks and catalogs the search terms that user’s enter in our Search function. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. This helps us continue to build a better service for you.

Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. KatiesHandcraftedLighting.com does use cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates. Our advertising system and our product recommendation feature may use cookies to collect information on the pages you visit on our site to provide personalized recommendations.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

Privacy on Links and Other Web Sites

Other sites accessible through our site have their own data collection practices and/or privacy policies. Please consult each site to view their privacy policy. We, “katieshandcraftedlighting.com” will not be responsible for the actions of third parties. This site contains links to other sites on the Internet that are owned and operated by third parties. You acknowledge that katieshandcraftedlighting.com is not responsible for the operation of or content located on or through any such site.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, countrylivingprimitives.com shall have the right to refuse or cancel any orders placed for product listed at an incorrect price. KatiesHandcraftedLighting.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, katieshandcraftedlighting.com shall immediately issue a credit to your credit card account in the amount of the incorrect price. You will be under no obligation to accept an order for which the price was posted incorrectly.

The above mentioned Conditions will supersede any terms and/or conditions you include with any purchase order, regardless if katieshandcraftedlighting.com. signs those conditions or not. Katies Handcrafted Lighting LLC reserves the right to make changes to this site and these Conditions at any time.